General terms and conditions

1. Booking and payment: Lessons and additional services must be paid for in advance, in cash or by card (Visa, Mastercard). By booking, you accept these terms. Participation is only possible on presentation of the course ticket.

2. Lessons: A private lesson lasts 55 minutes; where several lessons follow one another, teaching ends 10 minutes before the full or half hour. Lessons generally take place in all weather conditions. Requests for a particular instructor are met where possible. A helmet and third-party liability insurance are required by law on Italian slopes and are the participant’s responsibility.

3. Programme and price changes: The ski school reserves the right to change the programme and prices for organisational reasons, in particular if the minimum number of participants is not reached; in that case it may merge groups or adjust the length of the course. For bookings already paid, the booked price applies. If the ski school cancels a service, the amount paid for it is refunded.

4. Minors: Parents or legal guardians must be at the meeting point 10 minutes before the end of the course; otherwise the child is taken to the ski school office. Children are released only to their parents or legal guardians or to persons named by them. Only healthy children may take part. If a child falls ill or is injured, the parents are notified; they must be reachable by telephone and collect the child without delay.

5. Lunchtime supervision: The child’s allergies, intolerances, chronic illnesses and dietary restrictions must be notified in writing when booking, and in any case before the first day of supervision. If safe catering cannot be ensured, the ski school may decline lunchtime supervision and will refund the amount paid for it. Staff do not administer medication.

6. Cancellation: Cancellations must be made in writing. Up to 5 days before the start of lessons, the amount is refunded less a 10% handling fee. After that, and in the case of no-shows, there is no entitlement to a refund. In the event of illness or accident, unused services are refunded on presentation of a medical certificate, to be submitted within 5 days. There is no statutory right of withdrawal for online bookings, as these are leisure services with a specific date of performance (Art. 59(1)(n) of the Italian Consumer Code). We recommend taking out travel cancellation or ski insurance.

7. Liability: The ski school is liable in accordance with the statutory provisions. It is not liable for damage caused by failure to follow the instructions of its staff, by third parties, or by missing or incorrect information provided by participants or parents.

8. Data protection: Personal data is processed in accordance with the privacy policy at www.ski-reschenpass.com. Health information is used only with explicit consent and solely to ensure safe supervision and catering.

9. Governing law and jurisdiction: Italian law applies. The place of jurisdiction is Bolzano; for consumers the statutory place of jurisdiction applies. In the event of discrepancies between the language versions, the German version prevails.

Privacy policy

Last updated: November 2026

Controller

The controller within the meaning of Regulation (EU) 2016/679 (GDPR) is Scuola Ski Schule Reschenpass GmbH GzF, Landstraße 61, 39027 Graun im Vinschgau (BZ), St. Valentin auf der Haide, Italy, email info@ski-reschenpass.com, phone +39 0473 420751. You can contact us at this address with any data protection matter.

What data we process and why

Visiting the website: IP address, browser, operating system and pages visited, for the security and operation of the website (legitimate interest, Art. 6(1)(f) GDPR). The website is hosted by Computerspeed vGmbH as our processor. Fonts and images are on our own server; no fonts are loaded from Google.

Contacting us: if you contact us by email or phone, we process your details (e.g. name, address, email, phone, message) to answer your enquiry (Art. 6(1)(b) GDPR). Our emails are handled via Microsoft 365 (Microsoft Ireland Operations Ltd., Dublin). To reply faster, we have draft replies prepared by an AI service (Claude by Anthropic PBC, USA); for this, the content of your message is transmitted to Anthropic as our processor. Every reply is checked by a person and sent by us; there is no automated decision-making. The transfer to the USA is based on the European Commission’s standard contractual clauses (Art. 46 GDPR) in the data processing agreement with Anthropic; the data is not used to train AI models (according to Anthropic’s contractual terms).

Booking and running courses and childcare: name, contact details, age and ability level of participants and, for minors, the contact details of their parents or guardians (performance of a contract, Art. 6(1)(b) GDPR). Online booking runs through our service provider’s booking system (skiwork.shop). We process billing data to meet legal obligations (Art. 6(1)(c) GDPR).

Health information for children’s courses and lunchtime supervision: we process the child’s allergies, intolerances, chronic illnesses and dietary restrictions only with the explicit consent of the parents or guardians (Art. 9(2)(a) GDPR) and solely to ensure safe supervision and catering. Consent can be withdrawn at any time; without this information we may not be able to offer lunchtime supervision.

Job applications: we use the data you send only for the selection process.

AI assistant “Tizi”

On our website you can ask questions to “Tizi”, an assistant based on artificial intelligence (AI). You are talking to an automated system, not a person. Tizi answers questions about our courses using the ski school’s information and recommends suitable courses; the answers are generated automatically and may contain errors. Only the booking and our terms and conditions are binding.

What data: the questions you enter and the conversation in the current session. To answer, our server forwards this content to our AI provider Anthropic PBC (USA, AI model “Claude”), which processes it on our behalf as a processor. The transfer to the USA is based on the European Commission’s standard contractual clauses (Art. 46 GDPR) in the data processing agreement with Anthropic. We do not store the conversations; they are deleted when you close or reload the page. To protect against misuse, our server only stores a pseudonymised short form (hash) of your IP address together with the number of requests, for no longer than 24 hours. The provider stores the data under its contractual terms for no longer than 30 days and does not use it to train AI models (according to Anthropic’s contractual terms).

Voice input: if you use the microphone, your browser converts speech into text (depending on the browser, using services from e.g. Google or Apple). Voice input only starts when you tap it yourself. The read-aloud function uses your device’s speech output.

Legal basis: answering your enquiry and pre-contractual measures (Art. 6(1)(b) GDPR) as well as our legitimate interest in providing fast advice around the clock (Art. 6(1)(f) GDPR). Using Tizi is voluntary; you can always reach us by phone or email instead.

Please note: do not enter health data, identity document details or payment details in the chat. Tizi cannot make bookings and does not ask for names or contact details.

Recipients

Your data is only received by our teaching, childcare and office staff and, where necessary, by the partner company that prepares the lunches (Schöneben AG), our technical service providers (hosting, email, booking system, AI services), our accountants or tax advisers and, in an emergency, rescue services and doctors. Beyond that, we only pass on data if we are legally obliged to. We do not sell data.

Cookies and third-party services

This website does not use statistics or marketing cookies. Links to Google Maps, Instagram, Facebook and the booking shop open these providers’ pages; their privacy policies apply there.

Storage period

We keep data only for as long as necessary for the respective purpose or required by statutory retention obligations, and then delete it.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and you can withdraw consent at any time (Art. 15–22 GDPR). An email to info@ski-reschenpass.com is enough. You can also lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali, www.garanteprivacy.it).

Minors

Courses and childcare for children are booked by parents or guardians. We only process data of minors if parents or guardians provide it when booking a course or childcare. Children under 14 should only use Tizi together with an adult.

Security and external links

We protect your data with appropriate technical and organisational measures. Linked third-party websites have their own privacy policies.

Imprint

Scuola Ski Schule Reschenpass GmbH GzF
Landstraße 61, 39027 Graun im Vinschgau (BZ), St. Valentin auf der Haide, Italy
Phone: +39 0473 420751 · Email: info@ski-reschenpass.com
Certified email (PEC): skischulereschen@pec.it

VAT no.: IT00653150219
Tax code and Bolzano Companies Register no.: 00653150219
REA no.: BZ – 246328
Share capital: EUR 10,010.00, fully paid up

Liability for content and links

The content of this website is prepared with care; however, we cannot guarantee that it is up to date, correct or complete. Offers are subject to change. Answers from the AI assistant “Tizi” are generated automatically and may contain errors; the booking and our terms and conditions are binding. The operators of linked external websites are solely responsible for their content.

Copyright

Texts, images and graphics on this website are protected by copyright and may not be used without our permission. Third-party trademarks belong to their respective owners.